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Everything about ordering, shipping, quality and custom designs. Still stuck? Our crew replies within 24 hours, Monday to Saturday.
Orders & returns
1. Order received. 2. Your rug or tapestry goes into production. 3. It's packed with care. 4. It ships and you get a tracking link by email. 5. It lands at your door. Most orders leave our warehouse within 1–3 business days.
Every rug is printed to order, so we don't take returns for a change of mind. If the wrong item arrives or it arrives damaged, email us a photo within 14 days of delivery and we send a free replacement or a full refund. Folding marks from shipping aren't damage: lay the rug flat and they disappear within a few days.
Shipping
Yes. We ship worldwide, to almost every country. Delivery averages 7–9 days after dispatch and you receive a tracking number as soon as your parcel leaves. Shipping is free on orders over $70 USD, with no hidden fees.
Use the Track My Order page with your order number and email. Your tracking page updates automatically as the carrier scans your parcel.
Product & care
Rectangle rugs come in 2' x 3' (60 x 90 cm), 4' x 6' (120 x 180 cm), 5' x 7.5' (150 x 230 cm) and 6' x 9' (180 x 270 cm). Disc rugs run from 40 cm (16") to 100 cm (39") across, and custom disc and album rugs go up to 120 cm (47"). Tapestries are 50" x 60". Each product page lists the exact sizes and prices for that design.
Rugs are made from premium carpet material with a super soft, thick touch and a non-slip back. The high-density print resists fading, even in sunlight. Tapestries are woven, not printed, in a premium cotton blend.
Absolutely. Rugs are wall-friendly: a few pins or some 3M strips and you have instant art. Tapestries hang even easier.
Vacuum regularly, shake it out, and spot clean spills with mild soap and water. For a deeper clean, a quick rinse and air dry does the trick. Tapestries can be gently machine washed cold.
Custom rugs
Yes. If the artwork you want isn't in the store, use the Custom Rug builder to upload your design, or message us on Instagram @rugsdistrict. Artwork, colours and size are all up to you.