Terms of Sale & Use

Effective date: November 12, 2026. These Terms of Sale and Use (the "Terms") apply to every visit to rugsdistrict.com (the "Site") and to every order placed on it. Please read them before you order. Nothing in these Terms removes or limits any right you have under the consumer protection law that applies to you; where these Terms conflict with that law, the law wins.

1. Who we are

The Site is operated by Rugs District ("Rugs District", "we", "us"), an online store based in Montréal, Québec, Canada.

• Email: [email protected]
• Contact form: rugsdistrict.com/contact
• Customer service hours: Monday to Saturday, 10 AM to 7:30 PM (Eastern Time). We reply within 24 hours on those days.

2. Independent store: no affiliation with any brand

Rugs District is an independent business. We are not affiliated with, associated with, authorized, endorsed, sponsored or licensed by Marvel, Disney, DC Comics, Warner Bros., Sony, PlayStation, Nintendo, Microsoft, Xbox, Sega, Capcom, Konami, Bandai Namco, Square Enix, Rockstar Games, Take-Two, Shueisha, Kodansha, Toei Animation, Studio Ghibli, The Pokémon Company, Game Freak, any record label, recording artist, publisher, game studio or any other company, franchise or person whose names, characters, logos or artwork may appear on the Site.

All trademarks, character names, logos and artwork belong to their respective owners. They are used on the Site only to describe the products and the fandoms they relate to. Their presence does not mean the owner approves of or has any connection with Rugs District. See our Legal Notice & Trademarks page, which also explains how a rights holder can contact us.

3. Using the Site

• You must be at least the age of majority where you live (18 in Québec) to place an order, or have the permission of a parent or guardian who accepts these Terms.
• You don't need an account to shop. You agree to give accurate contact, shipping and billing details.
• You may not use the Site to break the law, infringe anyone's rights, send malware, scrape or overload the Site, test stolen payment cards, or get around its security.
• We may suspend access for anyone who breaks these rules.

4. Products

• Printed to order. Most rugs and tapestries are printed after you order. Production takes 1 to 3 business days before shipping.
• Sizes are listed in centimetres and inches on each product page and may vary by up to about 2 cm (about 1 in) because of printing and finishing.
• Colours are shown as accurately as we can, but screens differ, so the printed colours may look slightly different. Product photos may show the rug in a setting (props are not included).
• Limited items (for example tapestries marked as limited) are available while stock lasts.
• Fold lines. Rugs are folded for shipping and may arrive with crease lines that relax within a few days when laid flat. These are not a defect.

5. Prices, currency, taxes and promotions

• Prices are set in US dollars (USD). If you choose another currency, the prices shown are converted at our current rate, and the currency and total shown at checkout are what you pay. Your bank may apply its own conversion fees if your card is in another currency.
• The price at checkout is the total you pay for the items, shipping and any taxes and duties we include. We will never charge you more than the total shown when you place your order.
• Shipping costs are shown at checkout before you pay. Standard shipping is free above the threshold shown on the Site.
• Discounts. Bundle prices apply while every item of the bundle is in your cart. Volume discounts ("Buy 2", "Buy 3+") are calculated on the cart after bundle prices. Discount codes apply under the conditions shown with each code (for example minimum spend, dates, or one use per customer). Promotions have no cash value, can't be applied to past orders and end on the date shown.
• If a price on the Site is obviously wrong (for example a typing error), we will contact you before shipping, and you can choose to pay the correct price or cancel for a full refund. Where the law of your province requires us to honour the displayed price, we will.

6. Orders and contract

When you place an order, you send us an offer to buy. We email you an order confirmation with the details of your purchase (items, price, taxes, shipping, delivery estimate and these Terms). The contract is formed when that confirmation is sent. Please keep it.

We may decline or cancel an order before it ships, for example if an item is no longer available, if we suspect fraud, or if the shipping address can't be served. If we do, we refund everything you paid within 15 days.

7. Payment

Payments are processed by Stripe (cards, Apple Pay, Google Pay) and PayPal. Your card details go directly to them; we never see or store your full card number. Your payment is taken when you place your order.

8. Shipping and delivery

Delivery times, costs and tracking are described in our Shipping & Returns policy. The products remain our responsibility until they are delivered to you: if a parcel is lost or damaged in transit, we replace or refund it.

9. Cancellations, returns and warranties

Your cancellation and return rights, our damaged-item guarantee and the legal warranties that protect you are described in our Shipping & Returns policy, which forms part of these Terms.

10. Custom orders

• When you send us an image for a custom rug, you confirm that you own it or have permission to have it printed for your personal use, and that it doesn't infringe anyone's rights or break the law.
• We may refuse any design, for example designs that are hateful, sexual, violent, that show identifiable people without their consent, or that we believe infringe someone's rights. If we refuse a design after payment, we refund you in full.
• We send a mock-up before printing when a design needs adjusting. Because custom items are made to your specifications, they can't be returned for a change of mind (see the Shipping & Returns policy).

11. Reviews and other content you send

When you post a review, photos or other content, you confirm it is your own honest opinion and that you have the right to share it. You give us a free, worldwide, non-exclusive licence to display it on the Site and in our marketing, with your first name and the location you entered. You can ask us to remove it at any time. We publish all genuine reviews, positive or negative, after checking them for spam, offensive content and personal information; we don't change what a review says.

12. Our content

The Site's design, text, photos we took and the Rugs District name and logo belong to us. You may not copy them for commercial use without our written permission. Third-party trademarks and artwork remain the property of their owners (see section 2).

13. Liability

We are responsible for the products we sell and for the losses that are a foreseeable result of our failure to respect these Terms or the law. We are not responsible for losses that were not foreseeable, for business losses (the Site is for personal, non-commercial purchases), or for delays caused by events outside our control, such as carrier disruptions, strikes, natural disasters or customs holds. We tell you as soon as possible if such an event affects your order, and you may cancel for a full refund if it can't be delivered within a reasonable time.

Nothing in these Terms excludes or limits our liability where the law does not allow it, including the legal warranties of quality and conformity, liability for death or personal injury caused by our negligence, or liability for fraud.

14. Governing law and disputes

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there. If you are a consumer living elsewhere, you also keep the protection of the mandatory consumer laws of the country, province or state where you live, and you may bring a claim before the courts where you live.

If something goes wrong, please contact us first at [email protected]; most problems are solved within a day or two. Québec consumers may also contact the Office de la protection du consommateur (opc.gouv.qc.ca). Nothing in these Terms requires you to go to arbitration or prevents you from joining a class action.

15. Changes to these Terms

We may update these Terms, for example when the law or our services change. The version that applies to your order is the one in force when you placed it; changes never apply to orders already placed. The effective date at the top of this page shows when they last changed.

16. Privacy

How we handle personal information is explained in our Privacy Policy.

17. Contact

Questions about these Terms: [email protected].